Will my call to Lifeline be recorded?

The NSPL greeting states that calls may be monitored or recorded for quality assurance purposes. Additionally, crisis centers in the NSPL network may independently use call recordings for training purposes, dependent on the best practices of the center. 

It’s also important to note that people contacting 988 are not required to provide any personal data to receive services. SAMHSA recognizes the importance and the expectation of privacy when a person contacts 988. The network system has several safeguards to address concerns about privacy. 

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1. What is the National Suicide Prevention Lifeline (NSPL) and does 988 replace it?
2. When did 988 go live nationally?
3. How is 988 different than 911?
4. If I call 988, will first responders, like the police or EMS, be automatically dispatched?
5. Will 988 calls be referred to 911?
6. Will my call to Lifeline be recorded?
7. Is 988 available for substance use crisis?
8. How is 988 being funded?
9. What languages will 988 services be available in?
10. Will 988 accommodate those who are hard of hearing or blind?