How is 988 different than 911?

988 was established to improve access to crisis services in a way that meets our country’s growing suicide and mental health-related crisis care needs. 988 provides easier access to the NSPL network and related crisis resources, which are distinct from the public safety purposes of 911. 911’s focus is on dispatching Emergency Medical Services (EMS), fire, and police as needed. 

Show All Answers

1. What is the National Suicide Prevention Lifeline (NSPL) and does 988 replace it?
2. When did 988 go live nationally?
3. How is 988 different than 911?
4. If I call 988, will first responders, like the police or EMS, be automatically dispatched?
5. Will 988 calls be referred to 911?
6. Will my call to Lifeline be recorded?
7. Is 988 available for substance use crisis?
8. How is 988 being funded?
9. What languages will 988 services be available in?
10. Will 988 accommodate those who are hard of hearing or blind?